Operations Regulatory Reporting Investigator

Brightspeed

Operations Regulatory Reporting Investigator joining Brightspeed's growing Operations team for compliance in telecommunications. Preparing reports and ensuring adherence to FCC and State regulations.

Posted 4/28/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Report directly to the Program Manager
Prepare initial and final outage reports for entry into FCC Network Outage Reporting System
Prepare network reliability incident reports
Analyze FCC outage reports for reoccurring failures
Reportable incident data analysis using internal ticketing systems
Create outage summaries from special requests
Coordinate and Create E911 customer outage summaries
Ensure compliance with FCC and State PUC regulations
Implement policy guidelines for FCC Part 4 and State network outage reporting

Requirements

What you’ll need

Bachelor’s degree Telecom, Operations Leadership, Business, or related field, or equivalent work experience
5+ years of multidisciplinary experience, preferably in the Telecommunication Industry
Technical knowledge of Network Equipment and Systems
Ability to present information to executive management
Excellent organizational skills with attention to detail
Ability to work in a fast-paced environment
Proven skills and business acumen within a large organization
Previous experience working with multifunctional teams
Excellent Communication Skills, written and verbal
Proficient in Microsoft Office applications

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits including competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Paid time off programs promoting overall wellness through physical, emotional and financial health
Investment in technology to enable connections among the team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network reliability incident reportsdata analysisnetwork equipmentnetwork systemsFCC Part 4 complianceoutage reportingincident data analysisE911 customer outage summariesticketing systems

Soft Skills

organizational skillsattention to detailability to present informationbusiness acumencommunication skillsability to work in a fast-paced environmentexperience with multifunctional teams