Cash Applications Analyst
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Charlotte • North Carolina • United States
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About the role
- Receive, review, and process customer payments from various sources, including checks, electronic transfers, and lockbox deposits.
- Investigate and resolve unapplied or misapplied payments, collaborating directly with customers to clarify payment details and ensure accuracy.
- Reconcile complex payment discrepancies and perform root-cause analysis to improve process accuracy and minimize recurring issues.
- Monitor and meet established Service Level Agreement (SLA) targets for payment posting, reconciliation, and issue resolution.
- Partner cross-functionally with Accounting, Treasury, Billing, Collections, IT, and Customer Service teams to resolve upstream issues and enhance cash application efficiency.
- Conduct periodic audits and reconciliations of receivables, ensuring proper cash flow through billing and financial systems.
- Maintain and enhance documentation for cash application procedures, ensuring consistency, compliance, and audit readiness.
- Identify process improvement opportunities to enhance accuracy, timeliness, and control within the cash application function.
- Provide subject matter expertise on cash application processes in cross-functional projects.
- Act as a backup to other Cash Applications team members, as needed.
Requirements
- 5+ years of experience in cash applications, accounts receivable, or a related financial operations role
- Bachelor’s degree in finance, accounting, business, or a related field preferred
- Experience working with SAP-BRIM or similar financial systems
- Strong analytical and problem-solving skills with attention to detail
- Advanced Excel skills and proficiency in financial software systems
- Strong communication and customer service skills with the ability to resolve complex payment discrepancies professionally
- Ability to meet SLA deadlines while maintaining accuracy and productivity
- Knowledge of financial regulations, compliance standards, and fraud prevention practices
- Self-starter who adapts well to change and maintains composure under pressure.
- Preferred Qualifications: Experience in the telecommunications industry.
- Demonstrated experience leading or supporting system integrations related to cash application.
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Comprehensive benefits and paid time off programs
- Flexible working hours
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash applicationsaccounts receivableroot-cause analysisreconciliationprocess improvementadvanced Excelfinancial software systemsSAP-BRIMfinancial regulationsfraud prevention
Soft skills
analytical skillsproblem-solving skillsattention to detailcommunication skillscustomer service skillsability to meet SLA deadlinesself-starteradaptabilitycomposure under pressure
Certifications
Bachelor’s degree in financeBachelor’s degree in accountingBachelor’s degree in business