System Support Manager – Engineering & Construction Applications
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Oversee solutioning, developing and maintaining systems that support the Engineering and Construction team
- Drive advanced technical direction and support for multiple applications
- Define, document, design, test and implement strategies to enhance & support Network Systems
- Work directly with internal and external IT partners as well as End Users
- Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc.
- Perform RCA (Root Cause Analysis) post system outage
- Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
- Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
- Present program updates/status to leadership and stakeholders
- Prioritize system enhancements request
- Work closely with system access team and SOX compliance related reporting
Requirements
- Bachelor's in network technology/engineering or relevant professional experience
- 7 years’ experience with Telecom industry, Network systems
- Driving software development lifecycle and Technical Project Management
- Experience with IT systems requirements & development, agile processes
- Application specific experience: IQGeo, AutoCAD, MicroStation
- UI/UX - JavaScript, React JS
- Experience with data visualization tools (Power Platform, Big Query or Data Lake)
- Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases
- Demonstrated experience in crisis management
- Firm grasp of networking concepts including Fiber and PON networks
- Ability to understand and explain complex technical information
- Program/Project Management experience
Benefits
- Health insurance
- 401K plan with company match
- Employee assistance program
- Comprehensive benefit program
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPL/SQLJavaScriptReact JSData visualizationPostgreSQLOracleMySQLAgile processesSoftware development lifecycle
Soft skills
Crisis managementCommunicationLeadershipProblem-solvingPrioritizationCollaborationDocumentationPresentationInnovationTechnical direction
Certifications
Bachelor's in network technology/engineering