Technical Program Manager – Contact Center Enablement
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Support Contact Center Enablement team in driving process improvements and technology enablement
- Manage complex projects that enhance efficiency and effectiveness of contact center operations
- Collaborate across various teams
- Conduct data analysis for process improvement
- Execute strategic initiatives that align with business objectives
Requirements
- Bachelor’s degree in Business Administration, Information Technology, or a related field
- 5+ years of experience in a contact center, telecom, or process improvement role
- Proven project management skills, with experience leading complex projects from inception to completion
- Strong analytical skills, with the ability to leverage data to drive strategic decisions and improvements
- Excellent communication and presentation skills, capable of engaging with stakeholders at all levels
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Proficient in MS Office Suite, particularly Excel and PowerPoint
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Paid time off
- Comprehensive benefit program
- Processes that promote overall wellness through physical, emotional and financial health
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject managementprocess improvement
Soft skills
analytical skillscommunication skillspresentation skillscollaborationability to manage multiple priorities