Brightspeed

Disputes Analyst

Brightspeed

full-time

Posted on:

Location Type: Remote

Location: Remote • North Carolina • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Oracle

About the role

  • Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation
  • Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact
  • Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions
  • Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies
  • Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes
  • Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements
  • Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations
  • Identify recurring dispute trends; present findings and partner with leadership on process improvements
  • Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets
  • Support system enhancements, workflow updates, and training for telecom dispute processes

Requirements

  • Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience)
  • Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation
  • Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies
  • Must have experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements
  • 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations
  • Strong analytical and problem-solving skills with exceptional attention to detail
  • Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools
  • Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings
  • Experience with telecom billing or mediation systems preferred (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms)
  • Ability to manage multiple priorities in a fast-paced, high-volume environment
Benefits
  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Comprehensive benefits and paid time off programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CABStelecom dispute knowledgebilling variance investigationtelecom billing analysisrevenue assuranceintercarrier operationsdata analysisfinancial analysisMicrosoft ExcelVLOOKUP
Soft skills
analytical skillsproblem-solving skillsattention to detailcollaborationcommunicationtime managementorganizational skills