Senior Manager, Operational Support – Buried Service Wire
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Oversee, and support optimization of our Field Operations Center based functions
- Advocate for, and collaborate with the Operational Control Center Buried Service Wire Team to maximize operational efficiency
- Leverage a data-driven approach that drives process and operational improvement with our Buried Service Wire vendors and internal BSW crews improving our customer experience
- Support 40+ Buried Service Wire contractor personnel and direct support of 1,800+ field personnel
- Collaborate with the Operations Control Center team to develop and implement optimization initiatives aimed at achieving a $400M budget target
- Key point of contact for all customer escalations and responsible for resolving delays with Buried Service Wire placement
- Lead and mentor a diverse team of BSW operations support staff and vendor partners
- Design robust methods and procedures to streamline operations and enhance productivity across departments
- Conduct regular Center focused operational reviews to assess performance metrics and implement process enhancements
- Serve as a liaison between departments, advocating for BSW team needs and facilitating effective communication and collaboration
Requirements
- Bachelor’s degree or equivalent practical work experience
- Demonstrated leadership skills to hire, develop, and motivate team members
- Experience with data visualization tools (e.g., PowerBI, Looker)
- Customer-centric mindset
- Ability to prioritize, organize and accomplish multiple and broad range of initiatives within pressured timeframes
- Ability to analyze, modify, and/or effectively implement processes where necessary for successful program delivery
- Apply expert functional and critical thinking skills to resolve business challenges
- Strong decision-making skills coupled with the ability to lead change
- Exceptional analytical and critical thinking skills with the ability to clearly articulate via written and oral communication
Benefits
- Comprehensive benefit program, including competitive medical, dental, vision, and life insurance
- 401K plan with company match
- Employee assistance program
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data-driven approachprocess improvementoperational efficiencyperformance metricsprocess enhancementsdata visualizationprogram deliverycritical thinkingdecision-making
Soft skills
leadershipteam developmentcustomer-centric mindsetprioritizationorganizational skillscommunicationcollaborationmentoringanalytical skills
Certifications
Bachelor’s degree