Senior Manager, Operational Support
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Oversee and support optimization of Field Operations Center functions
- Collaborate with Operational Control Center to maximize operational efficiency
- Lead and mentor a diverse team of Center operations support staff
- Design methods and procedures to streamline operations
- Conduct regular Center focused operational reviews
- Serve as a liaison between departments, advocating for Operational Control Center needs
- Drive technology strategy by identifying system gaps and advocating for enhancements
Requirements
- Bachelor’s degree or equivalent practical work experience
- Demonstrated leadership skills to hire, develop, and motivate team members
- Experience with data visualization tools (e.g., PowerBI, Looker)
- Customer-centric mindset
- Ability to prioritize, organize and accomplish multiple initiatives
- Ability to analyze, modify, and implement processes for successful program delivery
- Strong decision-making skills
- Exceptional analytical and critical thinking skills
Benefits
- Competitive compensation
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data visualizationprocess analysisoperational efficiencyprogram delivery
Soft skills
leadershipteam developmentcustomer-centric mindsetprioritizationorganizational skillsdecision-makinganalytical skillscritical thinking
Certifications
Bachelor’s degree