Supervisor, Field Operations Support
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handling the daily management and supervision of 15-20 call center employees
- Handling escalations from internal departments
- Building partner relationships with field support to promote a positive experience for our customers
- Maintaining production levels by setting goals for team members and actively coaching towards meeting those goals
- Providing coaching and counseling via group meetings and individual employee counseling
- Seeking to continually improve work methods and results individually and for the team
- Creating a positive work environment
Requirements
- Mid-level supervisor typically with 2-5 years of experience
- Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills
- Strong Communication Skills (Oral and Written)
- Proficiency with MS Excel, PowerPoint, PowerBi
- The ability and desire to quickly understand new technologies/systems and how to best use them for technician support
- BONUS POINTS FOR: Previous Martens and/or Ensemble/eShop experience
- Previous programming and/or facility assignment experience
- Knowledge of outside plant and/or field technician processes
- Team building experience
- Self-starter that acts beyond specific, explicit job responsibilities and assignments
- Able to work under pressure to meet goals and deadlines
Benefits
- Competitive compensation and comprehensive benefits
- Health insurance
- 401K plan with company match
- Paid time off
- Employee assistance program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS ExcelPowerPointPowerBiprogramming experiencefacility assignment experienceknowledge of outside plant processesknowledge of field technician processes
Soft skills
leadershipteam buildingcustomer serviceanalytical skillsproblem solvingconflict resolutioninterpersonal skillscommunication skillscoachingself-starter