Rehab & Fall Prevention Sales Specialist
Medline Industries, LP
Event and Change Management Specialist
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Manage planned maintenance activities
- Create and manage vendor planned maintenance in Change Management systems
- Generate impacts of affected objects
- Validate customer impacts
- Schedule Network planned maintenances
- Create Special Handling requests
- Respond to Special Handling requests before, during and after the planned maintenance
- Process Network Maintenance Inquiries to resolution, usually within 24 hours
- Ensure customer communication requirements are met at committed intervals
- Manage workload and Vendor e-mails received
- Make calls to dark fiber customers at the completion of a planned maintenance
- Responsible for communicating non-proprietary information to clients
Requirements
- Bachelor's degree in Business, Marketing or related field
- 7+ years of relatable experience
- Excellent client-facing and internal communication skills
- Quick learner with excellent written & verbal communication and analytical problem-solving skills
- Excellent organizational skills with attention to detail
- Strong analytical skills with the ability to assess, anticipate and analyze impacts of actions or events in the network
- Strong Project Management skills
- Subject Matter Expert on Change and Event Management in telecom
- Proficient in Microsoft Office applications
Benefits
- competitive medical, dental, vision, and life insurance
- employee assistance program
- 401K plan with company match
- wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Change ManagementProject ManagementAnalytical problem-solvingNetwork maintenanceVendor managementImpact assessmentSpecial Handling requestsCustomer communication
Soft skills
Client-facing communicationWritten communicationVerbal communicationOrganizational skillsAttention to detailQuick learnerAnalytical skills
