Director, Compliance – Quality Assurance
Brightside Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $135,000 - $178,000 per year
Job Level
About the role
- Own and evolve Brightside's enterprise-wide compliance and quality assurance program, including policies, procedures, governance structures, and training.
- Serve as the company's subject matter expert on telehealth compliance and oversee our TJC-compliant telehealth program end to end.
- Design and lead a comprehensive QA program covering audits, monitoring, and performance tracking across clinical and non-clinical member experience.
- Partner with Clinical Leadership to translate quality strategy into scalable workflows, measurable KPIs, and continuous improvement initiatives.
- Own audit strategy and readiness across internal reviews, regulatory inquiries, payer audits, client requests and lead responses when they arise.
- Drive corrective action plans from root cause through resolution and proactively monitor regulatory changes to keep policies and controls current.
- Chair the Quality and Compliance Committee, ensuring effective governance, visibility into key risks, and clear escalation pathways.
- Partner with Clinical, Operations, Finance, Product, Legal, and Technology teams to embed compliance and quality standards into workflows and systems.
- Lead organization-wide compliance and quality training to build a culture of safety and accountability.
- Oversee identification, investigation, and resolution of patient safety events, ensuring appropriate documentation, escalation, and follow-through.
- Provide compliance and quality guidance on new programs, products, and market expansion as the business grows.
- Maintain visibility into quality performance and trends for leadership and governance bodies.
Requirements
- 10+ years of experience in compliance, privacy, or regulatory oversight within healthcare, ideally including digital health or telehealth.
- Deep knowledge of HIPAA, state privacy laws, CMS and payer requirements, URAC standards, and telehealth regulatory frameworks.
- Demonstrated experience leading compliance programs and managing audits, investigations, and regulatory reviews.
- Experience developing effective policies and governance structures.
- Strong project management, communication, and cross-functional leadership skills.
- Ability to translate regulatory requirements into practical operational processes.
- Bachelor's Degree or Master's degree in healthcare or related field, Juris Doctor preferred.
- Privacy certification (CIPP, CIPM, CHPS or similar).
Benefits
- Fully paid for comprehensive health care (medical, dental, vision)
- Pet Insurance
- Life Insurance & Short / Long Term Disability
- 401k Plan
- Unlimited PTO and sick leave
- Parental Leave
- Work remotely and whatever schedule works best for you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
compliance managementquality assuranceaudit strategyperformance trackingpolicy developmentregulatory oversightinvestigationsgovernance structuresKPI measurementcorrective action plans
Soft Skills
project managementcommunicationcross-functional leadershipcontinuous improvementproblem-solvingtraining and developmentcollaborationstrategic thinkingrisk managementadaptability
Certifications
CIPPCIPMCHPSJuris Doctor