Patient Success Representative

Brightree

Patient Success Representative supporting U.S. patients with outbound calls, healthcare supply orders, and account updates from home.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy and detail in order management. Capable of handling high call volumes while maintaining compliance with HIPAA regulations and achieving performance goals.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsDetail-Oriented Data EntryAbility to Handle 100+ Calls DailySpanish Bilingual Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementData EntrySales ExperiencePerformance Goal AchievementTroubleshooting

Soft Skills

Self-MotivatedAdaptableCustomer-FocusedStrong Written Communication Skills

Tools & Technologies

HIPAA ComplianceHigh-Speed Internet Connection

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare SuppliesPatient ExperienceOutbound CallsAccount Updates

About the role

Key responsibilities & impact

Handle a high volume of primarily outbound calls to ensure patients receive needed healthcare supplies
Create and submit patient orders
Complete account updates accurately
Manage multiple systems simultaneously
Partner with internal teams to resolve patient and order-related issues
Meet established performance goals for productivity, quality, and service excellence
Perform additional duties as assigned
Support positive patient experiences and maintain order accuracy

Requirements

What you’ll need

High school diploma required
At least 1 year of customer service and/or sales experience required
Strong verbal and written communication skills
Customer-focused approach
Self-motivated and adaptable
Ability to troubleshoot and navigate changing priorities
Detail-oriented with strong focus on accuracy and data-entry quality
Ability to handle 100+ calls daily
Ability to maintain an average talk time of four minutes
Ability to meet sales-per-hour targets
HIPAA-compliant work environment at home
Hardwired Ethernet internet connection via cable or fiber
Minimum internet speeds of 30 Mbps download and 20 Mbps upload
Satellite, cellular, and 5G connections are not supported
Ability to work a fixed Monday–Friday, 40-hour schedule
Ability to complete training Monday–Friday from 8:00 a.m. to 4:30 p.m. CST, remaining on camera with microphone unmuted
Spanish bilingual proficiency eligible for additional pay differential

Benefits

Comp & perks

Additional pay differential for Spanish bilingual proficiency
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off
Company holidays
Career growth opportunities
Two paid 15-minute breaks during each shift
Fully remote work environment
Opportunity to make a meaningful impact on patients' lives