Call Center Sales Representative

Brightree

Call Center Sales Representative managing high-volume patient calls at Brightree by ResMed. Providing customer support in a fully remote environment for an innovative healthcare technology company.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound and outbound calls with patients to support resupply of existing products
Handle high-volume (100+) inbound and outbound calls per day
Serve as the primary point of contact for creating and booking patient orders
Complete tasks accurately and on time
Collaborate with internal and external teams to resolve issues
Monitor performance metrics and meet quality and service-level standards
Adhere to schedules and departmental procedures while working independently
Deliver exceptional customer service while effectively multitasking across multiple accounts

Requirements

What you’ll need

High school diploma required
1+ year of customer service and/or sales experience
Self‑motivated with the ability to troubleshoot and adapt quickly
Strong verbal and written communication skills
Highly detail‑oriented with a focus on data-entry accuracy
Ability to multitask in a fast‑paced environment
Comfortable working independently
Associate’s degree and/or relevant college coursework (preferred)
Prior call center experience (preferred)
Bilingual proficiency in Spanish (preferred)

Benefits

Comp & perks

Medical, dental, vision, life, disability insurance
HSA/FSA
Commuter benefits
401(k)
ESPP
EAP
Tuition assistance
Sleep care management
15 days of PTO in the first year
11 paid holidays
3 floating holidays
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data-entry accuracycustomer servicesales experiencecall center experiencebilingual proficiency in Spanish

Soft Skills

self-motivatedtroubleshootingadaptabilitystrong verbal communicationstrong written communicationdetail-orientedmultitaskingindependence

Certifications

high school diplomaassociate’s degree