Project Manager

• Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live
• Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts
• Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization
• Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations
• Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations
• Facilitate customer workshops, requirements sessions, status reviews, and executive updates
• Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget
• Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting
• Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness
• Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection
• Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations
• Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies
• Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes
• Champion delivery excellence, customer value realization, and scalable implementation practices
• Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States

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