Brightree

RCM Support Representative

Brightree

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $17 - $25 per hour

Job Level

JuniorMid-Level

About the role

  • Manages all email communication and Salesforce cases created by customer and RCM Operations teams regarding assigned customer base.
  • Uses Knowledge and Understanding to send cases to the appropriate RCM teams for resolution
  • Reviews Trending of Cases for areas of improvement
  • Keeps Customer Success Manager Apprised of Escalated issues received in cases from RCM Operations teams and Customers.
  • Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods
  • Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues.
  • Collaborates with all departments on any process gaps and initiates discussions for resolution.

Requirements

  • Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers
  • Computer literate and proficient in using MS office programs
  • Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds.
  • An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization.
  • Self-starter, results-driven, highly motivated, high energy.
  • Brightree Software and/or DME Billing Experience
  • Salesforce
  • Microsoft Teams
  • SharePoint
  • Minimum of 2 years of related experience.
Benefits
  • comprehensive medical, vision, dental, and life
  • AD&D
  • short-term and long-term disability insurance
  • sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • tuition assistance
  • fifteen days Paid Time Off (PTO)
  • 11 paid holidays plus 3 floating days
  • 14 weeks of primary caregiver or two weeks of secondary caregiver leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
problem-solvingtroubleshootinginvestigationcustomer servicecase managementGL period closureprocess improvementdata analysis
Soft skills
attention to detaileffective communicationpersuasive skillscollaborationself-starterresults-drivenhighly motivatedhigh energy