BrightOrder Inc.

Customer Success Manager

• Be the go-to hero for customers using our SaaS and connected hardware products.****
• Build trusted relationships that turn customers into advocates.****
• Take ownership of issues from start to finish — no open loops.****
• Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.****
• Anticipate customer needs before they ask — and deliver above expectations.****
• Identify trends and share insights that help us improve every day.****
• Support new teammates with best practices and product knowledge.****
• Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.****
• Track KPIs and customer health metrics to help leadership predict risk and drive retention.

Customer Success Specialist

Account Executive

• Investigate and recognize new business opportunities within designated sectors.
• Create and sustain a strong sales pipeline utilizing various prospecting techniques (cold calling, networking, inbound/outbound leads).
• Perform comprehensive solution demonstrations customized to meet client requirements.
• Effectively convey the value proposition of the solution to potential clients.
• Oversee the entire sales process from the initial point of contact to closing the deal.
• Negotiate contracts, pricing, and terms to secure agreements.
• Keep precise records of sales activities and client interactions utilizing CRM tools.
• Cultivate and maintain strong relationships with key decision-makers and stakeholders.
• Deliver outstanding customer service throughout the sales cycle to ensure client satisfaction and loyalty.
• Work together with marketing, customer success, and product teams to streamline sales processes and enhance customer onboarding.
• Offer insights to product and marketing teams based on client interactions.
• Design and implement a sales plan for the territory or vertical to achieve or surpass targets.
• Provide precise sales forecasts and reports to upper management.
• Spot opportunities for upselling or cross-selling within current accounts.
• Establish long-term partnerships with clients to promote renewals and growth.

Senior Sales Account Executive

DevOps Engineer

• Design, develop, and upkeep Python-based backend services
• Create and oversee CI/CD pipelines for efficient and dependable deployments
• Optimize and maintain databases using PostgreSQL and Amazon Aurora
• Establish and manage message queues with RabbitMQ for seamless service communication
• Monitor and resolve issues across the stack to ensure performance and uptime
• Collaborate with product, QA, and engineering teams to introduce new features and enhancements
• Adhere to security best practices in all systems
• Contribute to release management processes and work closely with QA and Product teams to ensure stable, frequent deployments
• Thoroughly document workflows, service architecture, and deployment procedures

Customer Success Specialist

Customer Success Specialist

Senior Sales Account Executive

DevOps Developer, AWS