Customer Service Representative
FleetPride
Technical Product Support Representative
Brightidea
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JavaScriptPython
About the role
- Provide Bright Data's customers with timely and accurate technical support via phone and email
- Handle a high volume of technical customer inquiries
- Independently understand and solve technical problems using internal documentation
- Clarify problem solutions to customers and provide them with the best workflows
- Interact with other departments to clarify issues and escalate them when required
- Ensure a seamless experience for customers while working both independently and as part of a collaborative team
Requirements
- Past experience in a similar role
- Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage)
- Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues
- Excellent and effective spoken & written business communication skills to participate in calls with global company customers
- Customer oriented, accountable, organized, fast learning skills, and quick delivery mentality
