Brightidea

Technical Product Support Representative

Brightidea

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptPython

About the role

  • Provide Bright Data's customers with timely and accurate technical support via phone and email
  • Handle a high volume of technical customer inquiries
  • Independently understand and solve technical problems using internal documentation
  • Clarify problem solutions to customers and provide them with the best workflows
  • Interact with other departments to clarify issues and escalate them when required
  • Ensure a seamless experience for customers while working both independently and as part of a collaborative team

Requirements

  • Past experience in a similar role
  • Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage)
  • Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues
  • Excellent and effective spoken & written business communication skills to participate in calls with global company customers
  • Customer oriented, accountable, organized, fast learning skills, and quick delivery mentality