Client Success Manager

brightfin

Client Success Manager at brightfin overseeing customer success in Telecom Expense Management. Managing relationships, deliverables, and customer satisfaction for contracted services.

Posted 7/29/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, focusing on Telecom Expense Management (TEM) and customer success strategies. Proficient in communication, collaboration, and critical thinking to enhance customer satisfaction and retention.

Highest-signal resume keywords

Telecom Expense Management (TEM)Customer Relationship ManagementCustomer Retention StrategiesCommunication SkillsCross-Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Communication SkillsCritical ThinkingOrganizedPunctual

Industry Keywords

Customer SuccessBusiness ReviewsROI CalculationsCustomer SatisfactionEscalation Management

About the role

Key responsibilities & impact

Establish and maintain the primary business relationships with customer teams.
Creates and delivers quarterly business reviews, aligns initiatives with client and identifies upsell and cross-sell opportunities.
Identifies business value provided by the contracted solution; understands the business objectives of the customers at various stages of the relationship to aligns services with those objectives.
Understands the ROI calculations and ensures that the relationship is living up to expectations.
Identifies areas of risk and takes steps to prevent customer and/or revenue churn.
Responsible for defining and executing product adoption and customer retention plans.
Coordinates with operational departments to ensure service levels are met and positive user experience.
Own regular update calls to provide the customer with an overview of all activities taking place across the various services that are provided as part of the partnership.
Ensure the support team is following rules of engagement as documented during implementation and updated throughout the partnership
Handle customer and vendor escalations and engage management as required; identify potential challenges early and involve key resources to resolve thereby avoiding further escalations.
Responsible for owning customer portfolio and delivering contracted services, including maintenance of any internal processes and documentation requirements
Capture system or process enhancement asks; document and communicate needed enhancements to appropriate internal stakeholders for work/cost estimations.
Ensure customer is aware of enhancements and functionality additions and collaborate with customer to use/implement such functionality where appropriate.
Track customer satisfaction levels and make recommendations for improvement.
Oversight of customer invoicing as it relates to contractual deliverables.
Works with bf Finance/Accounting on any invoicing related questions and corrections.

Requirements

What you’ll need

Must have minimum 3 years’ experience working in Telecom Expense Management (TEM) or similar customer success environment.
Exceptional communication skills, written and oral
Strong aptitude for cross team collaboration and critical thinking
Ability to lead customer escalation and expectation setting
Moderate computer skills and typing ability
Organized and punctual in task completion
High school diploma or equivalent required

Benefits

Comp & perks

Medical insurance — after successful completion of the probationary period
Equipment — we set up everything you need to work comfortably from home
Full FOP administration — we handle all administrative matters related to your business entity
Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly
Annual salary review — based on performance review outcomes
Parental leave — we support you through every stage of life
Comfortable remote setup — we care about your day-to-day work experience