Implementation Manager

brightfin

Implementation Project lead for brightfin managing scoped requirements and customer solutions alignment. Leading project execution with a focus on communication and relationship management.

Posted 5/11/2026full-timeRemote • Alabama, Alaska, Connecticut, District of Columbia, Hawaii, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Dakota, Vermont, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

SDLCServiceNow

About the role

Key responsibilities & impact

Implementation Project lead for planning, design, communication, and execution of scoped requirements
Creation and utilization of customer project plans, risk identification and remediation planning
Responsible for internal and external program documentation
Effectively hosts project calls & discovery workshops with onboarding clients
Develop and execute strategies to achieve workable customer solutions in line with company goals and scope requirements
Ensure KPIs (Key Performance Indicators) are on target and effectively communicated to all levels of the organization
Management of internal and external project expectations and communication
Organization of customization scoping, documentation, tracking, and invoicing (as applicable)
Ensures testing of application functionality alongside the Technical Implementation Specialist
Successful team coordination of initial customer implementation and ongoing platform upgrades
Manage a team of technical specialists responsible for platform build and project plan execution
Responsible for overall project quality control throughout development, maintaining brightfin delivery standards
Establish and maintain strong business relationships with internal and external teams
Coordinates training and lifecycle transition stages internally and externally
Identifies business value provided by the contracted solution; understands the business objectives of customers at various stages of the relationship to align services with those objectives
Capture system or process enhancement opportunities; document and communicate enhancements to appropriate internal stakeholders for work/cost estimations.
Maintains up to date brightfin application technical knowledge and industry best practices
Ensures tools are in place for optimal operational efficiency based on brightfin initiatives.

Requirements

What you’ll need

Bachelor's Degree in appropriate field of study or equivalent work experience
Knowledge and experience with Software Development Life Cycle (SDLC) models, Agile methodologies
Mixed experience as QA/TBA
Have experience in Project Management or Product Implementation
ServiceNow experience is a plus.

Benefits

Comp & perks

comprehensive health, dental and vision benefits package
Paid time off
work-life balance and taking time for yourself
401K with employer match

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Software Development Life Cycle (SDLC)Agile methodologiesProject ManagementProduct ImplementationQuality Assurance (QA)Technical Business Analysis (TBA)Risk identificationKPI managementDocumentationCustomization scoping

Soft Skills

CommunicationTeam coordinationRelationship buildingOrganizational skillsStrategic planningProblem-solvingTraining coordinationStakeholder managementExpectation managementCustomer solution alignment

Certifications

Bachelor's Degree