Client Success Manager
brightfin
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $85,000 per year
About the role
- Overseeing the delivery of contractual scope for each customer within portfolio
- Customer satisfaction and scope management
- Creating and delivering quarterly business reviews
- Identifying business value and aligning services with client objectives
- Preventing customer and/or revenue churn
- Defining and executing product adoption and customer retention plans
- Coordinating with operational departments for service levels
- Handling customer and vendor escalations
- Owning customer portfolio and delivering contracted services
Requirements
- minimum 3 years’ experience working in Telecom Expense Management (TEM) or similar customer success environment
- Exceptional communication skills, written and oral
- Strong aptitude for cross team collaboration and critical thinking
- Ability to lead customer escalation and expectation setting
- Moderate computer skills and typing ability
- Organized and punctual in task completion
- high school diploma or equivalent required
Benefits
- comprehensive health, dental and vision benefits package
- Paid time off
- work-life balance
- 401K with employer match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
exceptional communication skillscross team collaborationcritical thinkingleadershiporganizational skillspunctuality
Certifications
high school diploma or equivalent