Senior Lead Data Management Analyst
Wells Fargo
Business Analyst, Ukrainian Privat Entrepreneur
brightfin
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudITSMSDLCServiceNow
About the role
- Conduct detailed requirement gathering sessions with stakeholders, documenting business processes, data flows, and functional specifications.
- Perform gap analysis, feasibility studies, and impact assessments to ensure requirements are viable and aligned with business goals.
- Collaborate with product managers, developers, QA teams, and customers to ensure requirements are clearly understood and implemented.
- Develop Business Requirements Documents (BRDs), Functional Requirement Specifications (FRS), and user stories.
- Facilitate workshops, sprint planning sessions, and backlog grooming for Agile/Scrum projects.
- Track requirements in JIRA, document solutions in Confluence, and create process diagrams in Visio (or similar tools).
- Identify and document corner cases and edge scenarios to ensure product robustness.
- Support user acceptance testing (UAT) by defining acceptance criteria, coordinating test execution, and validating deliverables.
- Provide subject matter expertise in telecom, finance, SaaS, ITSM, and ServiceNow implementations when applicable.
Requirements
- Bachelor’s degree in business administration, Information Systems, Computer Science, or related field (or equivalent work experience).
- 3+ years as a Business Analyst, preferably in technology, SaaS, telecom, or ITSM environments.
- Expertise in requirement gathering, gap analysis, and impact analysis.
- Strong analytical skills with attention to detail and ability to identify edge cases.
- Solid understanding of the software development lifecycle (SDLC), Agile principles, Scrum, and Kanban frameworks.
- Proficiency with JIRA, Confluence, and Visio (or equivalent tools).
- Excellent verbal and written communication skills, with ability to engage at all organizational levels.
- Strong problem-solving skills with a logical and structured approach.
- Ability to work in a fast-paced, dynamic environment while managing multiple priorities.
- Fluent in English.
- Preferred: o Experience leading customer meetings and workshops.
- o Telecom, finance, or SaaS industry experience.
- o ITSM/ITIL domain experience.
- o ServiceNow platform knowledge.
