Brighte

Collections Officer

Brighte

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.
  • Collaborate with the Payment Solutions team to support customers in managing and resolving payment-related queries.
  • Develop sound knowledge of Brighte’s products and relevant legislation for effective customer communication.
  • Engage with customers to ensure their rights are protected and all regulatory obligations are met.
  • Identify opportunities for process improvement and propose solutions to enhance customer experience.

Requirements

  • Have high integrity and strong judgement ensuring our customer’s privacy is always protected
  • A quick learner who is able to develop sound knowledge of Brighte’s products, our policies and relevant legislation
  • You are a skilled problem solver and have experience with dispute resolution and negotiation skills
  • Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs
  • You are skilled at building and maintaining strong, long-lasting customer relationships
  • A forward thinker who actively seeks opportunities and proposes continuous process improvement solutions
  • Able to work autonomously with strong attention to detail
  • Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Version 1 June 2021 Counter-Terrorism Financing Act and Privacy Act; and National Consumer Credit Protection Act
  • Experience with FinPower a bonus
Benefits
  • Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
  • Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
  • Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
  • We want our employees to share in Brighte’s success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
  • Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
  • End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
  • Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
dispute resolutionnegotiation
Soft skills
integrityjudgementproblem solvingcustomer relationship managementattention to detailprocess improvementautonomyquick learner