Brighte

Collections Manager

Brighte

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Design and implement a scalable collections operating model with auditable processes.
  • Establish and maintain policies, controls, decisioning frameworks, QA protocols, and reporting aligned with regulatory standards.
  • Convert informal communication channels into structured workflows.
  • Partner with Product and Engineering to leverage technology for workflow allocation, segmentation, QA reporting, and automation.
  • Develop tailored customer contact strategies for early, mid, and late-stage arrears.
  • Integrate skip tracing and optimise resource allocation through segmentation.
  • Monitor performance metrics and loss trends to drive continuous improvement.
  • Design and deliver training programs, competency models, and coaching frameworks for collections and hardship handling.
  • Lead and inspire a small but mighty team based onshore and offshore, balancing hands-on involvement with strategic oversight, while fostering a culture of accountability, transparency, and growth.
  • Act as a trusted partner to Risk & Compliance, Finance, and other internal stakeholders.
  • Communicate complex concepts clearly to frontline teams and senior leaders.

Requirements

  • You bring regulatory expertise with working knowledge of NCCP, ASIC, BCOP, AFCA and other relevant regulatory standards for debt collection, loss recovery and hardship handling.
  • You have leadership experience with the proven ability to lead small-to-mid sized collections teams through structural uplift and capability building without large support ecosystems.
  • A governance-mindset and competent in establishing governance rhythms, DA frameworks, and risk controls.
  • You're a capability builder - experienced in designing training programs and competency models for debt collection, loss recovery and hardship handling.
  • Practical understanding of collections tools and technology - including collections tools, skip tracing, workflow automation and QA data requirements.
  • You have a track record of successfully uplifting or rebuilding collections functions without destabilising team culture.
Benefits
  • Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
  • Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
  • Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
  • We want our employees to share in Brighte’s success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
  • Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
  • End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
  • Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
collections operating modelauditable processespolicies and controlsdecisioning frameworksQA protocolsperformance metricstraining programscompetency modelscoaching frameworksrisk controls
Soft skills
leadershipcommunicationteam inspirationstrategic oversightaccountabilitytransparencygrowth mindsetcapability buildingcomplex concept communicationpartnering