Bright

Payroll Support Agent

Bright

contract

Posted on:

Location Type: Hybrid

Location: Duleek • Ireland

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About the role

  • Acting as the first point of contact in supporting customers over the phone and via email.
  • Providing help and answers to customers' payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.
  • Guiding customers through our software, enabling them to use the software effectively.
  • Testing our software to ensure bug free software is released.
  • Keeping abreast of trends and changes in payroll and employment legislative areas.
  • To support, guide and assist other team members in resolving customer queries.

Requirements

  • 2 years customer support experience
  • Irish or UK payroll experience/knowledge is necessary
  • Knowledge of Accounts or Employment legislation would be desirable
  • Strong communication skills, particularly phone and listening skills
  • Customer orientated, eager to go the extra mile to assist customers
  • Excellent phone manner with the ability to engage and build rapport with customers
  • Ability to work under pressure and in a changing environment
  • A knowledge of AI tools or technology to enhance customer support efficiency and problem-solving capabilities would be an advantage
  • Strong IT proficiency
  • Positive attitude with a can-do approach
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportpayrollproblem identificationsoftware testingresearchguidance
Soft Skills
communicationlisteningcustomer orientationrapport buildingability to work under pressureadaptabilitypositive attitudecan-do approach