Onboarding Manager

Bridgit

Onboarding Manager leading client onboarding and implementation at Bridgit, a workforce planning SaaS company. Collaborating with customers to optimize their platform use and ensure successful adoption.

Posted 4/13/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$85,000 - CA$115,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the end-to-end implementation process, including scoping, data migration, system configuration, consultations and user training
Collaborate closely with customers to gather requirements, set timelines, and manage expectations
Analyze customer data, ensuring accuracy and alignment with project goals
Build and execute workflows to support clients in adopting our platform efficiently
Conduct tailored training sessions for customer teams, enabling them to maximize product value
Monitor and report on key implementation milestones, escalating issues when necessary
Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation

Requirements

What you’ll need

4+ years of experience in an implementation, or onboarding, preferably in B2B SaaS
Excellent project management skills, with the ability to juggle multiple implementations simultaneously
Proven ability to embrace emerging technologies like AI and adapt new methods
Ability to analyze and interpret data to inform decisions and support customer needs
Clear, concise communication skills with a knack for explaining technical concepts to non-technical users
Attention to detail and an organized approach to problem-solving
Experience working with enterprise clients, particularly in the construction or project management sectors
Proficiency in data analysis and data cleaning techniques to ensure the accuracy and integrity of data before migration and integration
An understanding of API integrations or related technical processes

Benefits

Comp & perks

A collaborative, autonomous environment where you can make an impact quickly
A culture that encourages innovation and professional growth
Competitive salary and equity options
Perks and benefits unlimited vacation and flexible time off

ATS Keywords

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Hard Skills & Tools

data migrationsystem configurationdata analysisdata cleaningAPI integrationsproject managementworkflow executioncustomer trainingB2B SaaS implementationemerging technologies

Soft Skills

communicationproblem-solvingattention to detailorganizational skillscustomer collaborationexpectation managementadaptabilityanalytical thinkingtechnical explanationmultitasking