Bridgit

Onboarding Manager

Bridgit

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$85,000 - CA$115,000 per year

About the role

  • Lead the end-to-end implementation process, including scoping, data migration, system configuration, consultations and user training
  • Collaborate closely with customers to gather requirements, set timelines, and manage expectations
  • Analyze customer data, ensuring accuracy and alignment with project goals
  • Build and execute workflows to support clients in adopting our platform efficiently
  • Conduct tailored training sessions for customer teams, enabling them to maximize product value
  • Monitor and report on key implementation milestones, escalating issues when necessary
  • Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation

Requirements

  • 4+ years of experience in an implementation, or onboarding, preferably in B2B SaaS
  • Excellent project management skills, with the ability to juggle multiple implementations simultaneously
  • Proven ability to embrace emerging technologies like AI and adapt new methods
  • Ability to analyze and interpret data to inform decisions and support customer needs
  • Clear, concise communication skills with a knack for explaining technical concepts to non-technical users
  • Attention to detail and an organized approach to problem-solving
  • Experience working with enterprise clients, particularly in the construction or project management sectors
  • Proficiency in data analysis and data cleaning techniques to ensure the accuracy and integrity of data before migration and integration
  • An understanding of API integrations or related technical processes
Benefits
  • A collaborative, autonomous environment where you can make an impact quickly
  • A culture that encourages innovation and professional growth
  • Competitive salary and equity options
  • Perks and benefits unlimited vacation and flexible time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data migrationsystem configurationdata analysisdata cleaningAPI integrationsproject managementworkflow executioncustomer trainingB2B SaaS implementationemerging technologies
Soft Skills
communicationproblem-solvingattention to detailorganizational skillscustomer collaborationexpectation managementadaptabilityanalytical thinkingtechnical explanationmultitasking