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Software Trainer
Bridgeway Benefit TechnologiesSoftware Trainer teaching Bridgeway’s enterprise benefits administration software to Taft-Hartley customers. Developing curricula, eLearning, documentation, and tailored virtual or onsite training programs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering technology-based training programs, with a strong focus on curriculum design and technical writing. Proven ability to engage diverse audiences and evaluate training effectiveness using metrics.
Highest-signal resume keywords
Technology-Based Training DeliveryCurriculum DevelopmentTechnical WritingTaft-Hartley Industry KnowledgeTraining Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Curriculum DesignE-Learning DevelopmentJob Aids CreationProcess DocumentationTraining Program FacilitationMetrics EvaluationSoftware TrainingAdult Learning PrinciplesInteractive Training MethodsLearning Management Systems
Soft Skills
Strong Communication SkillsPresentation SkillsProblem-Solving SkillsOrganizational SkillsCollaboration Skills
Certifications & Qualifications
Training CertificationLearning and Development Certification
Industry Keywords
Taft-Hartley PracticesEnterprise-Class Software SolutionsCustomer EngagementCross-Functional CollaborationTraining Effectiveness
About the role
Key responsibilities & impact- Take full ownership of customer-facing training and serve as the primary point of contact for training engagements.
- Learn the complex, configurable software and customer-specific configurations to independently build and facilitate curricula.
- Develop and maintain training materials, including e-learning modules and exercises.
- Write job aids, quick-reference guides, and process documentation.
- Collaborate with leadership, product managers, and subject matter experts to improve curricula.
- Train new customers virtually and at customer sites across the U.S.
- Plan, develop, and deliver customer-specific training for internal teams and external customers.
- Manage training schedules and deployment across customer accounts.
- Facilitate interactive, tailored training programs for external clients.
- Monitor learner progress, gather feedback, and refine content and delivery methods.
- Evaluate training effectiveness using metrics and best practices.
- Maintain current knowledge of Taft-Hartley practices.
- Become a product subject matter expert and contribute to eLearning development.
- Collaborate across the business to achieve goals and enhance customer experience.
Requirements
What you’ll need- Minimum 3 years of experience delivering technology-based training to adult learners and developing curriculum
- Bachelor’s degree in a related field or strong knowledge of instructional design techniques is required
- Proven experience as a software trainer
- Ability to learn complex, highly configurable products independently and translate knowledge into training curricula
- Technical writing experience producing job aids, quick-reference guides, and process documentation for technical or software audiences
- Experience in the Taft-Hartley industry and with enterprise-class software solutions is preferred
- Certification in training or learning and development is preferred
- Strong written and verbal communication, presentation, and problem-solving skills
- Ability to engage individuals at all organizational levels
- Familiarity with modern training methods, tools, and techniques
- Strong organizational skills and ability to manage multiple training sessions simultaneously
- Ability to work independently and collaboratively with cross-functional teams
- Willingness to travel approximately 25% within the U.S. and Canada
- East Coast candidates are strongly preferred
Benefits
Comp & perks- Remote position
- Travel opportunities within the U.S. and Canada
- Opportunity to become a product subject matter expert
- Contribution to eLearning content development
- Collaboration with all levels of the business