Customer Advisor
Bridgestone EMEA
full-time
Posted on:
Location Type: Office
Location: ANDREZIEUX - BOUTHEON • France
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About the role
- Greet customers in person and by phone and handle all counter administrative activities
- Provide customers with information about products and services
- Perform an initial diagnosis of vehicles
- Prepare estimates, repair orders, invoices, and manage vehicle handovers
- Handle customer complaints
- Maintain the customer database and enter information into the dedicated software
- Manage the administrative aspects of sales activities
- Organize sales and promotional activities according to quantitative and qualitative targets set by management
- Apply the company’s quality procedures
- Organize and manage showroom/display areas
- Schedule workshop/service interventions
Requirements
- Team player
- Attention to detail and rigor
- Ideally, experience in customer relations
- Strong interpersonal skills and commercial awareness
Benefits
- Fixed salary + variable pay (bonus)
- Meal vouchers
- RTT (additional time off)
- Supplementary health insurance
- Works council benefits (CSE)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
initial diagnosis of vehiclesprepare estimatesrepair ordersinvoicesmanage vehicle handoverscustomer database managementsales activities administrationorganize sales activitiesapply quality proceduresmanage showroom areas
Soft Skills
team playerattention to detailinterpersonal skillscommercial awarenesscustomer relations experiencerigor