Customer Service Advisor
Bridgestone EMEA
full-time
Posted on:
Location Type: Office
Location: Nîmes • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Greet customers in person and by phone
- Inform customers about products and services
- Perform an initial diagnosis on vehicles
- Prepare estimates, repair orders, and invoices, and handle vehicle handovers
- Handle complaints
- Maintain the customer database and enter information into the dedicated software
- Carry out the administrative management of sales activities
- Organize sales activities according to objectives set by management
- Apply the company’s current quality procedures
- Organize and oversee showroom/display areas
- Schedule workshop interventions
Requirements
- Team player
- Attention to detail
- Ideally have experience in customer relations
- Strong interpersonal skills and commercial awareness
Benefits
- Fixed salary + variable pay
- Meal vouchers
- RTT (compensatory time off)
- Supplementary health insurance
- CSE (works council benefits)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
initial diagnosisrepair ordersinvoicescustomer database managementadministrative managementsales activities organizationquality procedures applicationshowroom organizationworkshop scheduling
Soft skills
team playerattention to detailcustomer relations experienceinterpersonal skillscommercial awareness