Enterprise Customer Success Manager

Bridgestone Americas

Enterprise Customer Success Manager at Azuga managing relationships with enterprise-level accounts and enhancing customer satisfaction through strategic planning and support services.

Posted 5/13/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $63,000 per yearWebsite

About the role

Key responsibilities & impact

Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
Responsible for handling customer complaints by investigating problems and providing solutions.
Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
Drive strategic add-on and renewal business to Enterprise customers.
Develop a long-lasting, trusted advisor relationship with assigned accounts.

Requirements

What you’ll need

Bachelor's degree preferred, but not required.
Minimum of 2 years business to business account management experience.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Experience working with CRM software, Salesforce preferred.
Time productivity will be tracked.

Benefits

Comp & perks

A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer relationship managementproblem solvingstrategic planningcustomer satisfaction enhancement

Soft Skills

communication skillsorganizational skillsattention to detailrelationship building

Certifications

Bachelor's degree