Bridgestone Americas

Platform Administrator

Bridgestone Americas

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

Tech Stack

AEMCloud

About the role

  • Provides platform administration and product ownership of Bridgestone’s Global Adobe platforms and supporting integrations.
  • A successful candidate in this role will work closely with our business units across the globe, Adobe partners, and internal teams to provide user management and support across our Adobe products.
  • We are looking for someone who has a strong understanding of project management, is detail-oriented, and can work cross-functionally.
  • Develop and maintain a product roadmap that aligns with our organizational goals, addresses our stakeholders’ needs, and drives continuous growth and improvement.
  • Collaborates with stakeholders and cross-functional teams: To understand their needs and requirements related to assigned products.
  • To troubleshoot issues and manage support requests with the Adobe Success Team.
  • To manage the backlog of enhancements and feature requests.
  • Provide guidance to stakeholders for product training and support on assigned Adobe products.
  • Stay informed about the Adobe roadmap and service outages to report out as needed.
  • Prepare reports detailing adoption accomplishments and improvement opportunities.
  • Own and manage the Admin Console to centrally manage user permissions, product profiles, and support tickets: Establish and maintain governance around user roles, permissions, and taxonomy across all stakeholders.
  • Work with stakeholders as needed when onboarding new teammates or Adobe products.
  • Oversee and collaborate with IT on the technical architecture of our Adobe ecosystem as new integrations are needed.
  • Liase with the Digital Enablement and Customer Data teams to identify and track KPIs and metrics, delivering updates to stakeholders as necessary.
  • Conduct regular audits of permissions and user activity to maintain system integrity and security.
  • Decision making guided by a customer-centric mindset and the strategic objectives of area of specialization.
  • Leads projects or processes of diverse scope, while working independently with limited supervision.

Requirements

  • A minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree.
  • Experience with Adobe Products Suite (AEM, AEP, Creative Cloud, Admin Console) and other marketing technology
  • Experience collaborating with technical product teams including offshore resources and working in matrixed environments.
  • Passionate about technology and committed to continual improvement.
  • Excellent communication skills and stakeholder management across technical and non-technical teams.
  • Preferred Qualifications Bachelor’s degree in Marketing, Computer Information Systems, Computer Science, or a related discipline.
  • Automotive, manufacturing industry, and/or retail experience preferred