Technical Business Analyst
BridgePhase
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Analyze and document complex business and technical requirements for system enhancements
- Serve as the primary point of contact between end users, federal stakeholders, and the development team
- Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions
- Translate business needs into detailed functional and non-functional requirements
- Develop user stories, acceptance criteria, process flows, and workflow documentation
- Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups
- Conduct gap analysis between current system capabilities and future state requirements
- Trace requirements through design, development, testing, and deployment phases
- Document customer needs, issues, and enhancement requests in actionable formats
- Collaborate with technical architects and developers to ensure feasibility of proposed solutions
- Support backlog refinement and provide ongoing clarification on requirements
- Coordinate and support user acceptance testing and stakeholder validation activities
- Track and communicate the status of customer requests, enhancements, and development initiatives
- Identify trends and patterns in user feedback to inform roadmap and prioritization decisions
- Develop and maintain customer-facing documentation, FAQs, and knowledge base materials
- Support change management initiatives and adoption activities
- Ensure requirements and customer needs align with federal compliance, security, and accessibility standards
- Interface regularly with federal stakeholders to communicate progress, risks, and outcomes
Requirements
- At least 8 years of total professional experience with 5+ years in business analysis, customer liaison, or stakeholder-facing roles on technology projects
- Prior or current experience supporting government programs (GovCon experience required)
- Strong technical and functional expertise in:
- Requirements elicitation, analysis, and documentation methodologies
- Stakeholder engagement and relationship management in complex organizations
- User story development and acceptance criteria definition
- Business process modeling and workflow analysis
- Requirements management tools (JIRA, Confluence, Azure DevOps, or similar)
- Customer communication and engagement strategies
- Gap analysis, impact assessment, and prioritization techniques
- Facilitation of workshops, meetings, and feedback sessions
- Agile requirements practices and backlog management
- Requirements traceability and validation
- Demonstrated ability to:
- Break down complex problems into clear, actionable requirements
- Translate technical concepts into accessible language for non-technical audiences
- Build trust and credibility with diverse federal stakeholder groups
- Identify conflicts, ambiguities, and gaps in requirements or customer needs
- Balance stakeholder expectations with technical and operational constraints
- Synthesize information from multiple sources into cohesive documentation
- Manage competing priorities while maintaining professionalism under pressure
- Work independently on ambiguous or evolving problem spaces
- Working knowledge and familiarity with:
- Content management systems and information sharing platforms
- Drupal or similar content management systems
- Web application architecture and functionality
- User experience and accessibility principles (Section 508, WCAG)
- Software development lifecycle (SDLC) methodologies
- Testing methodologies and user acceptance testing coordination
- Federal IT governance and compliance requirements
- Federal security requirements (FedRAMP, FISMA, NIST)
- API integrations and data integration patterns
- Cloud architecture concepts (AWS preferred)
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
requirements elicitationrequirements analysisrequirements documentationuser story developmentacceptance criteria definitionbusiness process modelinggap analysisAgile practicesrequirements traceabilitysoftware development lifecycle
Soft Skills
stakeholder engagementrelationship managementproblem-solvingcommunicationtrust buildingprioritizationsynthesis of informationindependenceprofessionalism under pressurefacilitation