Serve as a key point of contact for the field organization, communicating feedback and escalating issues to IT, business stakeholders, or vendors as needed
Collaborate with cross-functional teams to manage field rosters, alignments, target lists, and sales allocations
Track, process, and manage Commercial Fund Requests, including payments for displays, conferences, and grants
Support cross-functional coordination and execution of sales operations activities, including Veeva CRM, reporting dashboards, fleet management, field credentialing programs, sponsorships, data warehouse processes, and master data management
Partner with Commercial IT, Commercial Analytics, and external vendors to help maintain CRM, MDM, and data stewardship processes
Support Sales Operations with ad hoc reporting requests to deliver actionable insights and inform decision-making
Requirements
2+ years of experience in sales operations or a comparable role in the pharmaceutical or biotech industry
Demonstrated ability to identify operational needs and opportunities for improvement
Demonstrated coordination and operations administration experience
Competency in MS Office (Excel, PowerPoint, Word)
Direct experience working with pharmaceutical sales teams is a plus
Strong team player with the ability to work in a fast-moving, dynamic, and evolving small company environment
Demonstrated ability to work with many cross-functional partners and communicate with all levels in the organization
Benefits
Market leading compensation
401K with 100% employer match on first 3% & 50% on the next 2%
Employee stock purchase program
Pre-tax commuter benefits
Referral program with $2,500 award for hired referrals
Comprehensive health care with 100% premiums covered - no cost to you and dependents
Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions)
Hybrid work model - employees have the autonomy in where and how they do their work
Unlimited flexible paid time off - take the time that you need
Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents
Flex spending accounts & company-provided group term life & disability
Subsidized lunch via Forkable on days worked from our office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales operationsdata stewardshipreporting dashboardsmaster data managementcommercial fund requestsfield credentialing programsad hoc reportingdata warehouse processesCRM managementoperations administration
Soft skills
communicationteam playercoordinationproblem-solvingadaptabilitycollaborationinterpersonal skillsdecision-makingorganizational skillsability to work in a dynamic environment