Associate Director – Patient Support Services

BridgeBio

Associate Director managing patient support services for BridgeBio's commercialized products. Collaborating with cross-functional stakeholders and improving patient support programs in a fast-paced environment.

Posted 6/16/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $190,500 - $236,700 per yearWebsite

About the role

Key responsibilities & impact

VENDOR MANAGEMENT: Manage day-to-day operations of patient support programs including oversight of BRDs, contracts, budgets, and POs with PSS vendors (copay, free goods pharmacy, hub, etc.) and monitoring of KPIs/SLAs
PROGRAM EXCELLENCE: Assist in the assessment and continuous improvement of patient support programs for commercialized product/s including implementation of new programs/initiatives in support of brand strategies and market challenges which result in positive customer experience
FIELD TEAM COORDINATION: Serve as a day-to-day liaison with field teams, marketing and sales managers, other stakeholders which include resolving escalation issues involving PSS vendors
PSS MATERIALS & DATA: Create/revise tactical PSS materials and submit to MLR process using Veeva and serve as the PSS subject matter expert for marketing and PSS vendor data to Commercial Analytics and Commercial IT

Requirements

What you’ll need

BA/BS degree required; MA preferred
Minimum of 8-10 years of Biotech/Pharma and PSS vendor experience - previous experience directly managing (internally or externally) patient support services required
Comprehend the complex environment of the specialty market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for PSS programs
Demonstrate excellent analytical skills and the ability to develop sound strategies in response to patient access challenges
Exhibit superior communication and teamwork skills to effectively contribute across cross-functional teams
Travel – 20-30%

Benefits

Comp & perks

Market-leading compensation
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Pre-tax commuter benefits (transit and parking)
Referral bonus for hired candidates
Subsidized lunch and parking on in-office days
100% employer-paid medical, dental, and vision premiums for you and your dependents
Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
Fertility & family-forming benefits
Expanded mental health support (therapy and coaching resources)
Hybrid work model with flexibility
Flexible, “take-what-you-need” paid time off and company-paid holidays
Comprehensive paid medical and parental leave to care for yourself and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementpatient support programsbudget managementKPI monitoringSLA monitoringdata analysisstrategic developmentprogram implementationtactical material creationMLR process

Soft Skills

analytical skillscommunication skillsteamwork skillsproblem-solvingstakeholder managementcross-functional collaborationcustomer experience focusescalation resolutionadaptabilityleadership