Support the Project Manager on change projects in different areas of our Bridewell Cyber Security business, including our central in-house support services.
Begin to engage with stakeholders, build trust and establish positive relationships with colleagues across our customer organisations.
Participate in the development of the Change Team and model the improvement behaviours we are seeking to develop.
Assist the Project Manager on evaluations/reviews of existing ways of working to identify gaps in performance and opportunities for improvement.
Support ideas to create effective approaches to drive projects forward with an emphasis on supporting our SOC services/ teams through changes and achieving the best outcomes for the people who we support.
Participate in preparing documents to show delivery progress, flag risks/ issues, manage resources and track outcomes achieved.
Assist our Squad leads to facilitate, coordinate RFP sessions, and get involved in bid discussions when necessary.
Participate in events such as workshops, both in person and remotely.
Support the Project Manager through to project closure and assist on project closure reports.
Support your programme manager by attending regular Governance meetings, team planning sessions and help build and maintain Bridewell’s PMO protocols and processes.
Contribute to developing a positive culture of continuous improvement across the Organisation and customers.
Support the Project Manager with service department team members, including customer service interactions, reports, and repairs.
Provide customer service with a sales-minded attitude and begin to develop lasting customer relationships.

Requirements

Good understanding of the project lifecycle
Ability to manage small projects
Knowledge of MSP
Previous experience delivering on cyber security projects is preferred
Some understanding of Risk Management
Some understanding of Service Transition
Some knowledge of ITIL framework and e2e transformation
Project Delivery support
Communication skills
Collaboration enablement
Time management
Organization understanding and adoption
Problem solving
Adaptability

Benefits

25 Days Holiday - Plus buy and sell options
Flexible Working (around core office hours)
Employee Benefit Trust
Company Pension
Personal Day & Birthday Off - After 1 year of service
Family Leave – After 1 year of service
Enhanced Maternity based on length of service
Dedicated Training Budget
Life Assurance
Electric Vehicle Scheme & Cycle to Work Scheme
Private Healthcare (incl. Gym discounts and vision care)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project lifecycleMSPcyber security projectsRisk ManagementService TransitionITIL frameworkproject delivery supporte2e transformation

Soft Skills

communication skillscollaboration enablementtime managementorganization understandingproblem solvingadaptability