Brevo

Customer Experience Representative – Spanish, French Speaker

Brevo

full-time

Posted on:

Location Type: Hybrid

Location: Paris • 🇫🇷 France

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Job Level

JuniorMid-Level

Tech Stack

DNS

About the role

  • Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships
  • Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations
  • Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations (don’t worry, we’ll support your learning too!)
  • Collaborate closely with Customer Success, Product, and Tech teams to ensure seamless service
  • Identify opportunities for process improvement and contribute to client retention and satisfaction
  • Support clients with issues related to our platform, including login problems, integrations, or setup challenges
  • Translate technical issues into clear, actionable steps for both clients and internal teams
  • When needed, escalate complex issues to the appropriate teams, ensuring full context is provided
  • Participate in troubleshooting alongside technical teams, applying a working knowledge of HTML, APIs, and common email configurations like DNS and DKIM (training provided)
  • Keep an eye on key KPIs (e.g., CSAT, first response time) and help us raise the bar
  • Continuously develop your technical knowledge of the platform and tools we offer
  • Build expertise in email marketing best practices, especially around email deliverability and related configurations
  • Develop a strong understanding of DNS record management, email-friendly HTML, and API integrations to better support and empower clients
  • We’re looking for someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

Requirements

  • You are fluent in Spanish and French and has an advanced proficiency in English
  • 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
  • Strong ability to understand, manage, follow, and drive customers’ needs and strategy
  • Excellent presentation, written, and oral communication skills
  • Aptitude to explain and understand technical topics easily
  • Ability to resolve issues and collaborate with all departments
  • Autonomy, curiosity, and investigation are key in this position
  • Knowledge of technical troubleshooting and APIs is a plus
Benefits
  • RTT days off
  • 50% public transport reimbursement
  • Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day)
  • Access to English classes and 155,000+ courses on Udemy
  • Top-notch private healthcare (70% covered)
  • 6-week second-parent leave
  • extra time off if your child is sick and needs you
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HTMLAPIsDNS managementemail configurationsemail deliverabilitytechnical troubleshootingplug-in integrationscustomer serviceSaaS
Soft skills
customer passioncuriositygrowth mindsetcommunication skillspresentation skillsproblem-solvingcollaborationautonomyinvestigation