Customer Support

• Manage and resolve daily client tickets via email and phone in a timely and professional manner
• Answer all incoming client calls with professionalism, using the appropriate tone.
• Ensure that clients’ questions and problems are addressed properly and in a timely manner.
• Handle challenging customers and escalate complex issues outside of the department when necessary.
• Strive to provide all customers with an exceptional experience by going above and beyond their expectations.
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs.
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
• Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.

Customer Experience Representative

Associate Customer Support Rep, Vet

Customer Support Representative

White Label Customer Service Specialist, II

Customer Service Specialist, I

Customer Care Specialist