Customer Service Representative

Brenntag

Customer Service Representative ensuring efficient order processing and positive customer experience at Brenntag. Responsible for order life cycle management, communication, and customer satisfaction.

Posted 5/20/2026full-timeEast Hartford • Connecticut, New Hampshire, New York, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
Verifies all shipping, billing, pricing, and purchase order information.
Enters special instructions related to orders, customer requests/code maintenance, and notes.
Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
Communicate and provide necessary support to sales staff while in the field.
Regularly communicates with internal and external customers on various issues.
Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
Documents and resolves customer complaints.
Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Requirements

What you’ll need

2+ years of experience in Customer Service or similar discipline.
Chemical Distribution or Manufacturing is a plus.
Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
Excellent interpersonal skills with a passion for collaboration.
Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
Dedication to teamwork, customer satisfaction, and results.
Excellent written/oral communication skills.
Willingness to work overtime, have on-call hours, or work after hours.
Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Benefits

Comp & perks

Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order placementorder confirmationdata entrycustomer complaint resolutionproduct returns processingpricing verificationpurchase order auditingcode maintenance

Soft Skills

problem solvingindependent worklistening skillsspeaking skillsdecision-making skillsinterpersonal skillscollaborationmultitaskingteamworkcustomer satisfaction