Brellium

Implementation Manager

Brellium

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $140,000 - $180,000 per year

Tech Stack

Go

About the role

  • Develop project plans to implement Brellium’s core offerings with our new customers by scoping their technical and clinical implementation needs, overall milestones and constraints and forecasting actionable steps towards helping our customers realize value
  • Lead kickoff, implementation and go-live meetings with Clinical Teams and develop relationships with C-suite healthcare executives through regular communication and engagement
  • Participate in Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives
  • Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities
  • Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories
  • Work with Customer Success Leadership to develop and enforce best practices around implementation
  • Initial implementation meetings, backlog meetings, workflow meetings & go-live meetings including prep, pre-reads & follow-ups for all
  • ‘Solutioning’ for customers with technical needs including API integrations, EMR connections and new product development
  • Project management for go-live process (planning & execution)
  • Working with engineering + customer on clarifying requirements and implementing feedback
  • Developing customer facing content for implementation meetings and knowledge base references
  • Developing scalable process for customer implementation from contract signature to ‘go-live’

Requirements

  • 4+ years of Enterprise Customer Success or Account Management experience working with Enterprise Customers at an early stage startup or Management Consulting or Project Management experience
  • Experience developing relationships with C-suite stakeholders
  • Experience owning projects from end to end
  • Strong customer-facing and presentation skills
  • Strong organizational skills
  • Enthusiasm for customer facing work & excellence in the product space
  • Extreme sense of ownership
  • Live in NYC, or can move within the next 30 days.
Benefits
  • 401(k) Retirement Savings Plan
  • Equity Compensation
  • Dinner Provided via DoorDash & stocked kitchen for NY employees
  • Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family
  • HSA / FSA
  • 11 paid holidays each year
  • Unlimited PTO
  • Training and professional development
  • Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationsEMR connectionsproject managementimplementation planningcustomer success strategiestechnical implementationproduct developmentbacklog managementworkflow managementcustomer-facing content development
Soft Skills
relationship buildingcommunicationpresentation skillsorganizational skillsownershipenthusiasm for customer workcollaborationstrategic alignmentengagementleadership