Implementation Manager

Brellium

Implementation Manager managing relationships with healthcare customers and executing AI product implementations. Collaborating with C-suite and internal teams to ensure successful project outcomes.

Posted 4/12/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Develop project plans to implement Brellium’s core offerings with our new customers by scoping their technical and clinical implementation needs, overall milestones and constraints and forecasting actionable steps towards helping our customers realize value
Lead kickoff, implementation and go-live meetings with Clinical Teams and develop relationships with C-suite healthcare executives through regular communication and engagement
Participate in Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives
Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities
Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories
Work with Customer Success Leadership to develop and enforce best practices around implementation
Initial implementation meetings, backlog meetings, workflow meetings & go-live meetings including prep, pre-reads & follow-ups for all
‘Solutioning’ for customers with technical needs including API integrations, EMR connections and new product development
Project management for go-live process (planning & execution)
Working with engineering + customer on clarifying requirements and implementing feedback
Developing customer facing content for implementation meetings and knowledge base references
Developing scalable process for customer implementation from contract signature to ‘go-live’

Requirements

What you’ll need

4+ years of Enterprise Customer Success or Account Management experience working with Enterprise Customers at an early stage startup or Management Consulting or Project Management experience
Experience developing relationships with C-suite stakeholders
Experience owning projects from end to end
Strong customer-facing and presentation skills
Strong organizational skills
Enthusiasm for customer facing work & excellence in the product space
Extreme sense of ownership
Live in NYC, or can move within the next 30 days.

Benefits

Comp & perks

401(k) Retirement Savings Plan
Equity Compensation
Dinner Provided via DoorDash & stocked kitchen for NY employees
Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family
HSA / FSA
11 paid holidays each year
Unlimited PTO
Training and professional development
Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationsEMR connectionsproject managementimplementation planningcustomer success strategiestechnical implementationproduct developmentbacklog managementworkflow managementcustomer-facing content development

Soft Skills

relationship buildingcommunicationpresentation skillsorganizational skillsownershipenthusiasm for customer workcollaborationstrategic alignmentengagementleadership