Head of Clinical Operations
Brellium
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $160,000 - $220,000 per year
Job Level
About the role
- Define and maintain clinical review criteria, quality benchmarks, and compliance standards across all specialties Brellium supports (mental health, ABA, hospice, home health, nutrition, and beyond)
- Build clinical playbooks and documentation frameworks that translate complex medical guidelines into actionable product logic and ingrain knowledge throughout the team
- Stay current on evolving clinical regulations, payer requirements, and specialty-specific best practices to keep Brellium ahead of the curve
- Design and scale clinical operations workflows — from how reviews are conducted to how clinical feedback loops back into the product
- Build and manage the clinical operations team, including reviewers, coding specialists, and clinical advisors
- Establish KPIs and quality metrics to measure clinical accuracy, review turnaround, and operational efficiency
- Partner with Product and Engineering to embed clinical expertise into platform features, AI models, and new product development
- Collaborate with Customer Success and Implementation teams to support customer onboarding, clinical configuration, and specialty-specific deployments
- Serve as the clinical authority in customer-facing conversations, QBRs, and strategic discussions with healthcare executives
Requirements
- 7+ years of experience in clinical operations, clinical quality, or a related healthcare operations leadership role
- Deep domain knowledge in healthcare compliance, clinical documentation, or medical review — ideally across multiple specialties
- Built and scaled a clinical team or operations function from the ground up
- Systems thinker who can design scalable processes without over-engineering
- Communicate with precision — translating clinical nuance into clear direction for product and engineering teams
- Thrive in fast-moving environments and are energized by ambiguity, not paralyzed by it
- Live in NYC, or can relocate within 30 days
Benefits
- 401(k) Retirement Savings Plan
- Equity Compensation
- Dinner Provided via DoorDash & stocked kitchen for NY employees
- Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family
- HSA / FSA
- 11 paid holidays each year
- Unlimited PTO
- Training and professional development
- Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical review criteriaquality benchmarkscompliance standardsclinical playbooksdocumentation frameworksclinical operations workflowsKPI establishmentquality metricsclinical documentationmedical review
Soft Skills
systems thinkingcommunicationadaptabilityleadershipcollaborationstrategic thinkingproblem-solvingprecision in communicationteam managementcustomer engagement