Client Success Manager, Spanish

Breezeway

Client Success Manager at Breezeway fostering client relationships and promoting platform adoption for property operations. Focused on driving successful outcomes through education and engagement.

Posted 5/12/2026full-timeRemote • Arizona, California, Connecticut, Florida, Idaho, Illinois, Maine, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway.
Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features.
Maintain continuous engagement with clients to
Increase value and build confidence in the product by providing ongoing education on new features and products.
Drive further adoption.
Identify upsell opportunities.
Identify business churn risks early, and create action plans to circumvent them.
Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities.
Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business.
Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

Requirements

What you’ll need

2-4 years experience in client success or account management.
Experience promoting SaaS solutions in a client success role.
Strong project management and prioritization methods.
Experience with CRM software and web-based tools.
Proven ability to effectively juggle multiple projects with competing priorities.
Experience in startups is a bonus.
Experience in the property management industry is a bonus.
Fluency in Spanish & English

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS solutionsproject managementdata analysis

Soft Skills

client successcommunicationsolution-oriented approachprioritizationengagement strategies