Implementation Specialist

• Work collaboratively with Sales and Client Experience teams to ensure the efficient implementation of new client accounts, ensuring synchronization across departments.
• Manage the client’s experience by conducting training sessions to educate the client on best practices to succeed using Breezeway.
• Actively monitor and manage the onboarding health across new client implementations, ensuring that all timelines and milestones are consistently met.
• Ensure adherence to best practices by performing quality assurance through reviewing recordings and documentation of client interactions.
• Proactively create, coordinate, and implement new ideas to improve the onboarding process.
• Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
• Troubleshoot client issues to resolution or escalate to the appropriate resource.
• Educate clients on how to leverage our tools to simplify their complex workflows.
• Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
• Develop domain expertise in property care and a deep understanding of client needs.

Implementation Specialist, EMEA – English, French, Italian

PMS Implementation Consultant

Principal Merchant Implementation Manager