Breakaway Music Festival

Box Office Manager

Breakaway Music Festival

contract

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Organize and execute box-office setup to ensure smooth, efficient operations.
  • Set up, maintain, and troubleshoot box office equipment and systems.
  • Track and manage box office staff hours and scheduling.
  • Train box office staff on equipment usage, ticketing procedures, and festival offerings.
  • Ensure all staff follow company policies and best-in-class customer service standards.
  • Manage credential inventory onsite and proactively flag any discrepancies prior to show days.
  • Maintain secure handling and storage of credentials, cash, and equipment throughout the event.
  • Process ticket sales, upgrades, guest lists, and will-call distribution.
  • Partner closely with the Ticketing Manager to maintain office supplies and operational readiness.
  • Resolve customer service issues in real time with fast, accurate, and positive outcomes.
  • Provide accurate information to guests, including ticket pricing, ticket types, wayfinding, and festival policies.

Requirements

  • Minimum of 2 years of box office, ticketing, or event customer service experience.
  • Strong verbal communication skills and the ability to work directly with the public.
  • Proven ability to manage multiple priorities in high-pressure environments.
  • Experience in handling conflict resolution professionally and effectively.
  • Working knowledge of event ticketing platforms, logistics, and fulfillment processes.
  • Ability and willingness to travel to all festival markets throughout the season.
Benefits
  • Contractor position (not a full-time role).
  • Travel required to all Breakaway festival markets.
  • Schedule aligns with festival weekends and event operations.
  • Compensation and travel details will be discussed during the interview process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
box office setupticketing proceduresequipment troubleshootingcredential managementcash handlingticket sales processingconflict resolutionevent logisticsfulfillment processes
Soft Skills
verbal communicationcustomer servicemulti-priority managementproblem-solvingteam training