Breadcrumb

Accountant

• Maintain the general ledgers for Breadcrumb’s Australian and UK entities in Xero
• Manage end-to-end accounts payable and accounts receivable processes
• Perform daily and monthly bank reconciliations
• Support month-end close activities including journals, accruals, prepayments, and balance sheet reconciliations
• Prepare and lodge BAS returns and manage GST reporting obligations
• Support UK VAT returns, pension contributions, and statutory reporting requirements
• Coordinate payroll data inputs and reconciliations via Rippling
• Maintain clean and accurate financial records, bank feeds, integrations, and chart of accounts structures
• Assist with audit preparation and supporting documentation
• Proactively identify discrepancies and resolve issues before they escalate
• Support process improvements, automation initiatives, and ad hoc reporting as the business scales

Customer Success Manager

• Own a portfolio of high-value, complex customers, accountable for implementation, retention, expansion and long-term impact.
• Build trusted, senior relationships with customer stakeholders - from site leaders to executives - to deeply understand their business goals, risks and operating environment.
• Lead customer strategy, including success plans, commercial conversations, renewals and expansion opportunities.
• Clearly articulate the value Breadcrumb delivers, tying product usage and outcomes back to customer objectives, safety, compliance and efficiency.
• Proactively monitor customer health and performance metrics, using data to identify risk, unlock growth and guide best-practice adoption.
• Act as a senior customer advocate internally, influencing Product, Support and Sales to improve outcomes for customers and the wider market.
• Guide customers through change, supporting complex SaaS implementations and driving meaningful adoption across site-based teams.
• Identify high-impact customer stories, case studies and referrals that showcase real-world results.
• Maintain accurate account, activity and forecasting records in HubSpot.
• Support escalations when needed, bringing clarity, calm and ownership to complex issues.
• Travel occasionally to customer sites and interstate, getting boots on the ground when it matters.

Senior Customer Success Manager

Account Executive

• Own and manage the full sales cycle, from pipeline creation through close.
• Build and develop a strong pipeline in a new market.
• Close deals typically ranging from $10k–$80k ARR.
• Lead pilot programs and drive expansion into broader, enterprise-level deployments.
• Engage and influence multiple stakeholders, from project teams to C-suite executives.
• Collaborate closely with BDRs on outbound strategy and inbound qualification.
• Partner with Customer Success and Product to ensure strong customer outcomes and expansion opportunities.
• Spend time in the field meeting customers and prospects in person.
• Provide feedback from the market to help shape product direction and go-to-market strategy.

Mid Market Account Executive

Engineer

• Analyse and design complex software systems, APIs, and data models that span internal architectures and third-party integrations, ensuring alignment with organisational requirements.
• Formulate technical specifications and make critical architectural decisions in ambiguous problem spaces, balancing rapid experimentation with the rigorous discipline required for production-grade software.
• Apply emerging technologies, including AI/Large Language Models (LLMs) and automation tooling, to enhance system capabilities and deliver measurable value within the product ecosystem.
• Lead the end-to-end Software Development Life Cycle (SDLC), rapidly designing and building high-fidelity prototypes to validate product hypotheses with customers before scaling to production.
• Develop and maintain robust applications across web, mobile, and desktop platforms using .NET (C#) and React, contributing directly to the core "Breadcrumb" product suite.
• Oversee the evolution of prototypes, performing critical refactoring, system hardening, and seamless integration into core enterprise environments.
• Uphold and champion engineering excellence by implementing comprehensive testing strategies, including unit, integration, and regression testing, within Continuous Integration (CI) pipelines.
• Conduct rigorous code reviews and technical documentation to ensure software meets high standards of security, maintainability, and efficiency.
• Diagnose and resolve complex performance, stability, and integration bottlenecks as innovative solutions graduate from pilot phases into live production environments.
• Contribute to broader engineering strategy and architectural discussions, providing technical guidance and mentoring junior developers to foster a culture of continuous learning and technical growth.

Accountant

Senior Customer Success Manager

Mid Market Account Executive

Software Engineer – Innovation