Customer Experience Manager

Bread Financial

Customer Experience Manager responsible for improving customer journeys and value at Bread Financial. Collaborates with stakeholders to create a best-in-class omnichannel experience.

Posted 5/6/2026full-timeColumbus • New York, Ohio, Pennsylvania, Texas, Utah • 🇺🇸 United StatesSeniorLead💰 $108,300 - $196,300 per yearWebsite

About the role

Key responsibilities & impact

Understand customer friction within current processes and experiences
Collaborate with colleagues to enhance customer and business value
Serve as the program owner creating business cases
Manage a backlog of opportunities
Lead partners through a disciplined framework
Monitor journeys for friction points
Manage team performance and provide coaching

Requirements

What you’ll need

High School Diploma or GED
3+ years leading project(s), mentoring, and/or coaching experience
7+ years experience in a Customer Experience environment
Bachelor’s Degree in Business, Marketing, or related field (preferred)
8+ years work expertise in consumer behavior & mindset
Deep experience with process mapping/re-engineering tools and methodologies
Strong understanding of Cobrand Credit Cards, Loyalty/Marketing, and Servicing functions

Benefits

Comp & perks

medical, prescription drug, dental, vision, and other voluntary benefits
basic and optional life insurance
supplemental medical plans
short and long-term disability
six weeks of 100% paid parental leave for eligible parents
Bread Financial’s 401(k) plan
11 paid holidays
Flexible Time Off (FTO) program
80 hours of Paid Sick and Safe Time (“PSST”)
opportunity to elect the purchase of company stock during offering periods

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process mappingprocess re-engineering

Soft Skills

leadershipmentoringcoachingcollaborationperformance management

Certifications

High School DiplomaGEDBachelor’s Degree