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Junior Operations and Customer Support Analyst
BRB SegurosJúnior Operations and Customer Support Analyst at BRB Seguros focusing on product operations and enhancing customer experience. Engaging with clients and internal stakeholders for effective service delivery.
About the role
Key responsibilities & impact- Monitor the operation of the loan protection product (prestamista), ensuring correct processing of routines, adherence to business rules and quality of operational and customer service requests.
- Monitor workflows, KPIs, pending items, complaints and portfolio movements, identifying failures, risks, inconsistencies and opportunities for improvement.
- Handle and follow up on requests from customers, partners, internal channels, agencies and the ombudsman, ensuring resolutions, compliance with deadlines and traceability of actions.
- Analyze incoming requests, define appropriate actions and engage insurers, partners and internal teams when necessary.
- Facilitate communication among involved areas, ensuring alignment, follow-up on responses and smooth handling of issues.
- Contribute to improving the customer experience and operational efficiency by supporting initiatives for standardization, reduction of rework, updating procedures and controls, and evolving the product journey.
- Prepare controls, follow-ups and management reports, highlighting risks, deviations, critical pending items and the need for escalation.
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Administration, Management Processes, Commercial Management, Insurance Management, Law, Economics, Information Systems or related fields.
- Knowledge of Microsoft Office.
- Knowledge of Power BI.
- Knowledge of Outlook and Teams.
- Experience with SharePoint or document management systems.
- Experience with productivity and tracking tools such as Planner, Trello, Jira, ClickUp or similar.
- Preferred qualifications:
- Knowledge of corporate and operational systems related to insurance, portfolio administration or customer service.
- Specialization courses, technologist degree or postgraduate studies in Insurance Management, Operations, Customer Service, Processes, Business or related areas.
Benefits
Comp & perks- OUR BENEFITS:* 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
data analysisportfolio administrationcustomer serviceoperational efficiencystandardizationprocedure updatingrisk managementKPI monitoringbusiness rules adherencerequest handling
Soft Skills
communicationproblem-solvingcollaborationcustomer experience improvementorganizational skillsattention to detailtime managementadaptabilitycritical thinkingfacilitation
Certifications
Bachelor's degree in AdministrationBachelor's degree in Management ProcessesBachelor's degree in Commercial ManagementBachelor's degree in Insurance ManagementBachelor's degree in LawBachelor's degree in EconomicsBachelor's degree in Information Systemsspecialization courses in Insurance Managementtechnologist degree in Operationspostgraduate studies in Customer Service