Mid Business Analyst – ServiceNow

Bravium Consulting Inc.

ServiceNow Business Analyst translating federal clients’ needs into agile stories, training, and adoption programs. Supporting ServiceNow implementations across ITSM, ITAM, and Employee Center Pro.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow module management, particularly in ITSM, ITAM, and Employee Center Pro, while effectively facilitating stakeholder engagement and user adoption through structured training and documentation. Proficient in Agile methodologies and capable of translating complex technical concepts for diverse audiences.

Highest-signal resume keywords

ServiceNow Module ExperienceAgile / Scrum FrameworkUser Adoption Lifecycle ManagementUAT Test Script DesignStakeholder Workshop Facilitation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business AnalysisUser Story DevelopmentGap AnalysisFunctional MappingUser Testing ManagementOperational Guide CreationKnowledge Base OptimizationRelease Note DraftingSystem Announcement DraftingProcess Change Communication

Soft Skills

CommunicationCollaborationProblem-SolvingTraining DeliveryAnalytical Thinking

Tools & Technologies

ServiceNowCamtasiaSnagitAgile Management Software

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

IT Service ManagementIT Asset ManagementEmployee Center ProService Portfolio ManagementIncident Response ManagementSecurity Operations

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Host stakeholder workshops and perform gap analyses
Build structured agile user stories with explicit acceptance criteria
Coordinate with technical developers, architects, and product owners to groom backlogs and manage sprint scopes
Map functional adjustments across ServiceNow modules including ITSM, ITAM, and Employee Center Pro
Design UAT test scripts, manage user testing cohorts, and validate feature performance before deployment
Build and deliver interactive live and virtual training programs
Create standard operational guides
Author, curate, and optimize user-facing resources in the internal ServiceNow Knowledge Base
Produce quick-reference assets, videos, and documentation
Draft organizational release notes, system announcements, and process change emails for non-technical business partners
Own the end-to-end user adoption lifecycle and translate business challenges into ServiceNow solutions

Requirements

What you’ll need

3 to 5 years of verifiable experience functioning as a BA or Administrator within the ServiceNow ecosystem
Minimum 2 years operating inside an Agile / Scrum framework utilizing modern management software
Clear capability to break down complex technical system structures into relatable, everyday analogies for end-users
ServiceNow module experience: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps
Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field
U.S. Citizenship is required
Active Public Trust clearance or the ability to obtain one
Experience with Camtasia or Snagit is nice to have

Benefits

Comp & perks

15 PTO days
11 paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary
Training Program
Employee Assistance Program
Maternity Leave
Paternity Leave
Annual performance bonuses
Referral bonus
Flexible work arrangements
Access to robust training and professional development program
Employee Assistance Program (EAP) for mental health and wellness support