ServiceNow Business Analyst, Mid-Level

Bravium Consulting Inc.

ServiceNow Business Analyst supporting federal government clients in a growing consulting firm. Collaborate to analyze and define requirements for ServiceNow solutions.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMSDLCServiceNow

About the role

Key responsibilities & impact

Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancements.
Facilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standards.
Design and document business processes, workflows, functional specifications, user stories, and test plans.
Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards.
Partner with technical teams to validate functionality and ensure solutions are built to specifications.
Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement.
Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiences

Requirements

What you’ll need

Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science , or related field
U.S. Citizenship is required
Active Public Trust clearance or the ability to obtain one
Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
Hands-on experience with ServiceNow, including familiarity with common modules and functionality
Proficiency in developing business process documentation using Microsoft Visio or similar tools
Experience translating business needs into detailed technical requirements
Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

Benefits

Comp & perks

15 PTO days
11 paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary
Training Program
Employee Assistance Program
Maternity Leave
Paternity Leave
Annual performance bonuses
Referral bonus
Flexible work arrangements
Access to robust training and professional development program
Employee Assistance Program (EAP) for mental health and wellness support

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowbusiness process documentationMicrosoft VisioSoftware Development Life Cycle (SDLC)ITSM best practicesbusiness analysisfunctional specificationsuser storiestest planssystem and user acceptance testing

Soft Skills

collaborationcommunicationfacilitationprioritizationanalytical skillspresentation skillstranslating business needscontinuous improvementstakeholder engagementproblem-solving

Certifications

Public Trust clearance