Director

• Engage leaders in bidirectional consultation: communicate your strategic vision for enablement while soliciting their input and recommendations, ensuring that learning plans are both aligned to Braven’s organizational goals and responsive to staff development needs.
• Skillfully set strategy for projects or initiatives and lead projects or initiatives from end-to-end, overseeing the design, development, and execution of the comprehensive Learning and Design (L&D) experience for all regional roles.
• Conduct initial and ongoing needs assessments and skills gap analyses to recommend targeted interventions.
• Responsible for identifying improvements in and meaningfully influencing strategic direction for targeted implementation support for new regions during critical start-up and launch phases to ensure program fidelity and team readiness.
• Collaborate with the team to evaluate current implementation tools and resources for new sites, identify areas of need, and develop new materials or updates to ensure regional teams have the necessary resources to deliver programs effectively.
• Create critical new processes and blended learning programs (workshops, eLearning, on-demand resources, simulations, assessments) for: 1) Annual all-regions Bootcamp, 2) Async fundamental courses, 3) End-to-end training arcs to support individual roles, 4) Regional Business Unit role alignment, job descriptions, and goal codification.
• Maintain high-quality hiring and recruitment materials for regional roles to ensure consistent messaging and attract top talent. Maintain up-to-date staffing plans and role-specific playbooks that outline responsibilities, workflows, and best practices to guide regional team execution and support consistent program delivery.
• Create ad hoc material as necessary to support New Sites / Regions
• Co-manage and maintain the Regional Success Resource Library in Confluence to ensure teams have access to timely, high-quality support content that interlocks with AI support bots.
• Partner with subject matter experts across the organization to inform content creation, ensuring resources are timely, relevant, and sequenced for maximum impact.
• Collaborate with our Central L&D team to align on adult learning principles, shared Learning Management System administration, accessibility best practices, and any relevant style guides, creating impactful experiences that embody Braven’s culture.
• Deliver accessible in-person and virtual training sessions that engage diverse audiences as needed.
• Travel to regions with limited capacity to provide hands-on coaching and execution support as determined by business needs and priorities.
• Solve complex problems independently and think through organizational impact, respond to emerging regional needs in real time, serving as a strategic thought partner and problem-solver.
• Oversee the operational backbone of program delivery (LMS, Zoom, etc.) to ensure a seamless experience, while serving as the point person to troubleshoot any technical issues for participants.
• Contribute actively to team learning and collaboration in a newly established function, operating with an appetite for innovation, ambiguity, and iteration
• Build cross-functional change management workflows and determine strategic cadences to publish updates that ensure all content remains a reliable source of truth over time.
• Monitor and assess regional health across an assigned portfolio, focusing on key areas; lead the coordination of foundational interventions to proactively address risks and ensure program fidelity and performance outcomes.
• Engage in a culture of curiosity and feedback gathering, surfacing challenges, and co-developing adaptive solutions with teammates and central partners.
• Triage ongoing communications and support with the Regional Success team and other central teams regarding technology tools, data management/reporting, implementation challenges related to operations, etc.
• Manage learning program lifecycles from planning to measurement, leveraging data, feedback, and KPIs to measure impact and improve effectiveness.

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