Director

• Manage Executive Support and Operations Team (50%)
• Lead the centralized executive support team, setting team goals and providing direct management, training, and coaching to support staff.
• Plan and execute team calls to share progress on deliverables, discuss challenges and possible solutions, share best practices, and create a positive team culture.
• Identify training needs and opportunities for the executive support team.
• Connect monthly with executive leaders to share updates on what the executive support team is prioritizing, to gather feedback, and to share updates.
• Work collaboratively with Executive Directors and Central Team leads (e.g., Finance, External Affairs, Operations) to ensure that appropriate needs are met and troubleshoots issues or concerns as they arise.
• Conduct annual performance reviews, collaborating with executive leaders closely, for each executive support coordinator.
• Onboard, coach, and manage a CEO Operations Intern.
• Administrative Support & Management for Senior Leaders (40%)
• Assist 1-2 Senior Leaders with administrative tasks, allowing them to focus on strategic planning.
• Provide administrative support, including scheduling internal and external meetings, managing calendars, and arranging travel.
• Coordinate logistics for meetings, including managing the invitations and RSVPs, preparing materials, and securing space.
• Enter stakeholder data and project details into Salesforce.
• Ensure timely, professional correspondence to internal and external stakeholders and project manage correspondence.
• Execute and/or assist with ad hoc projects and tasks.
• Serve as back-up support to the CEO or executive leaders in the absence of the Executive Assistant to the CEO or executive support senior coordinators.
• Create and Manage Systems (10%)
• Collaborate with the Chief of Staff, Executive Assistant to the CEO, and other teams including the External Affairs team to create shared systems of support and accountability to be used across multiple teams.
• Create a library of resources and best practices for the Executive Support team.
• Develop toolkits to help organize pertinent information and ensure opportunities for shared knowledge are captured.
• Other duties as assigned.

Director, Executive Support

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