Associate Director, Knowledge

Braven

Associate Director of Knowledge at Braven enhancing knowledge management and staff learning experiences. Empowering teammates to thrive as leaders and collaborate effectively.

Posted 5/4/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $92,000 - $114,900 per yearWebsite

About the role

Key responsibilities & impact

Manage the virtual help desk in Slack, guiding staff to existing resources, facilitating peer-to-peer knowledge sharing, and flagging content gaps for creation or update
Run monthly new hire onboarding sessions on knowledge management best practices, including how to create, access, share, and update content in Braven's knowledge base
Partner with the Director, Learning and Culture, to design and deliver instructor-led trainings, async modules, and team-specific sessions on emerging technologies and knowledge codification practices
Evangelize a culture of peer-to-peer knowledge sharing where every team member is enabled to contribute as a subject-matter knowledge owner
Create content as needs arise, such as how-to pages and process guides, particularly when a subject-matter expert is not available
Identify and support internal knowledge captains who can craft and maintain documentation within the knowledge base
Partner with managers to surface team-specific knowledge gaps and co-develop documentation to address them
Co-facilitate staff-facing learning experiences in partnership with the Director, Learning and Culture, with particular focus on practical AI adoption and digital fluency
Design and deliver on content (i.e. AI upskilling) in formats that meet staff where they are, including live workshops, Slack-based micro-learning, and recorded async modules
Support the development of onboarding programming that integrates knowledge management and learning culture from day one
Build relationships with team members across levels to assess learning needs and translate them into actionable programming
Contribute to facilitating team culture moments and professional development touchpoints that reinforce organizational values
Conduct knowledge audits to identify gaps and develop prioritized game plans to address them, sharing findings with the Head of People and Learning & Development leads
Work with the Head of People and Learning & Development leads to identify and prioritize cross-functional knowledge management projects and stakeholders
Track and report on KPIs for Braven's knowledge management efforts, including system usage, content quality, and staff engagement
Support the rollout of org-wide Knowledge Management practices, ensuring staff understand and apply best practices consistently
Present knowledge strategy progress and updates to relevant audiences, including team leads and senior leadership, as directed
Serve as Confluence Admin: set and enforce norms around permissioning, archiving, deletion, and own the org-wide Confluence homepage in partnership with Internal Communications and the People Team
Serve as Google Drive Storage Admin: govern document hierarchy, record retention policies, and best practices in coordination with IT and Legal
Troubleshoot user issues in Confluence and Google Drive and escalate to vendors as needed
Monitor Atlassian and Google Workspace product releases and translate relevant updates into guidance and action for the team
Identify and help implement enhancements to knowledge systems, including help desk features, chatbot integrations, community forums, and Slack workflows
Partner with and manage relationships with external vendors, including knowledge management software providers

Requirements

What you’ll need

Bachelor’s Degree
At least 3 years of experience where a core responsibility was capturing, organizing, or codifying knowledge, processes, or workflows so that others could access and use them effectively
At least 3 years experience designing and facilitating learning and/or professional development experiences for a diverse set of stakeholders
2-3 years of experience creating and curating content in traditional knowledge bases or knowledge management systems (e.g., Zendesk, Confluence, Bloomfire, Guru, Notion, and others).
You have experience in identifying and assessing knowledge gaps and opportunities for improvement, including authoring strong technical and functional documentation.
Have relevant full lifecycle project management/leadership experience—planning, prioritization, project/team management, and delivery.
You have a proven track record of implementing and maintaining knowledge management or archival/information repository systems and processes.
Ability to build trust-based relationships, influence effectively, communicate clearly, and work in cross-functional team structures.
Exemplification of Braven’s core values.
Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

Benefits

Comp & perks

Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
Coverage of 85% of health insurance premium for employee and dependents
12 weeks of paid parental leave
A one-month paid sabbatical after 4 years on staff

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

knowledge managementcontent creationprocess documentationproject managementlearning designfacilitationknowledge auditingAI upskillingdigital fluencytechnical documentation

Soft Skills

relationship buildinginfluencecommunicationcollaborationtrust-buildingorganizational values exemplificationcross-functional teamworkproblem-solvingadaptabilityleadership

Certifications

Bachelor’s Degree