Provider Onboarding Specialist
Parallel
Associate Director, Program Success
Braven
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $79,200 - $99,000 per year
Job Level
Senior
About the role
- Manage a pool of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles
- Reinforce Braven's grading strategy and systems, ensuring alignment to academic policies and campus-specific norms
- Serve as the primary point of contact for volunteer career coaches (Leadership Coaches), responding to questions, escalating challenges, and ensuring they feel connected and supported
- Blend execution, coaching, and quality assurance to deliver an exceptional experience for Fellows and volunteers
- Report to the Director of Academic Success on the Innovation Team’s Central Delivery Team
- Supervise and support graders, including onboarding, quality assurance, and feedback cycles
- Collaborate with Program Facilitators and Director, Academic Success to implement volunteer support and accountability structures, including coaching for underperforming LCs
- Co-design and lead grader training cycles and communities of practice to ensure grading consistency and alignment with Higher Education Partnerships standards
- Provide escalation support and intervention for Graders struggling to meet expectations and coordinate supports for LCs
- Ensure rubric adherence and grading turnaround times are met across all sites and sections
- Implement periodic audits of feedback quality and ensure clarity and alignment to learning objectives
- Manage grading performance dashboards and share trends and insights with the Central Delivery leadership team
- Support struggling students through a tiered academic intervention framework, including direct student engagement, communications, tracking, and coordination with partner intervention systems
- Maintain a high-quality, joyful volunteer experience through consistent communication, resources, and recognition
- Track volunteer engagement, issues, and performance in systems like Salesforce and escalate when interventions are needed
- Lead targeted coaching sessions for struggling LCs and contribute to onboarding and training
- Partner with cross-functional Central Delivery teammates to build and refine scalable systems that support grader and volunteer success
- Share insights from grading and LC data to inform product, training, and course design improvements
- Document and socialize best practices, participating in Braven’s knowledge-sharing ecosystem
Requirements
- Bachelor's Degree
- Demonstrated empathy and effectiveness in working directly with secondary or college-level students from diverse backgrounds, particularly in moments of academic struggle or stress
- Proven ability to analyze academic data to identify trends and proactively address student learning needs through direct intervention or by delegating tasks
- At least 3 years of work experience in a related field (preferred)
- Experience managing and supporting part-time staff or volunteers, including the ability to delegate effectively and provide clear, constructive feedback (preferred)
- Strong interpersonal and coaching skills, with the ability to support and mentor volunteers and facilitators, including those with significantly more experience or seniority (preferred)
- Exceptional customer service skills, with the ability to communicate clearly, patiently, and professionally with students, staff, and volunteers (preferred)
- Excellent organizational and analytical skills with the ability to create, operationalize, and manage project plans, meeting milestones and deadlines and a focus on using data and metrics to drive decisions and measure performance (preferred)
- Excellent relationship builder with the ability to find common ground, build consensus, and strengthen collaboration among diverse stakeholders
- Comfort with a high level of ambiguity and the ability and desire to work in an ambiguous environment
- Comfort using collaboration and data tools like Google Suite, Salesforce, Slack, and Jira (or similar systems)
- Demonstrated commitment to building strong and welcoming cultures that help to develop others
- Exemplification of Braven’s core values
- Experience that has informed your belief in Braven’s mission and have prepared you to work with, or for, Braven’s student Fellow population
- Ability to work in-person in Atlanta, GA at least 3 days per week
- Travel up to 1-2 times per quarter across Braven’s higher education partners and for Braven team gatherings
- Ability to work an adjusted schedule to support the facilitation of weekly programming up to 3 evenings per week and 1-2 weekends per semester
- Authorized to work in the U.S.
- Braven doesn’t offer employment visa sponsorship
